Introduction to the Problem
Recently, I’ve been working on improving my cooking skills. If you’ve searched online for recipes, you’ve likely noticed the abundance of cooking blogs. These blogs are often entertaining, providing not just recipes but also personal stories and opinions from the author. You’ll find details like why a dish has sentimental value or how the recipe was developed.
One blog I came across taught me how to bake bread, so I decided to give it a try. Midway through the process, with dough-covered hands, I wondered whether I had used the right amount of ingredients. I wasn’t about to scroll through the entire blog to double-check! At that moment, I didn’t care that the recipe came from Uncle Giovanni’s pocket in Italy—I just needed the ingredient list. I wished I could ask someone to summarize the blog and give me just the key information.
Now, how does this story relate to your business? Well, just like me while cooking, your clients or employees might feel overwhelmed by the amount of information on your website. They may want to skip the details and get straight to what matters most to them. By using Large Language Models and document structuring pipelines, you can empower your customers to quickly access the specific information they need from your website.
The Solution
ProCogia’s latest solution, InfoIQ, addresses this issue by transforming how users interact with your website. In summary, it is a conversational chatbot that can be easily integrated into your existing systems and provides users with accurate answers about your content. It can do so because it is built on top of two main components: reasoning and leveraging grounded information. In the following sections, we’ll explain how InfoIQ uses these ingredients to bake the best customer experience for your business.
The “Thinking” Process
Every time a user asks InfoIQ a question, it goes into deep thought mode, analyzing the query to provide the most accurate response. Behind the scenes, a powerful AI language model, like OpenAI’s GPT-4, is hard at work.. Large Language Models (LLMs) excel at understanding and responding to human language, making interactions feel almost like a conversation with a real person.
Unlike traditional, tree-based chatbots that are restricted to predefined options, LLMs excel at reasoning and conversation. They can understand and respond to a wide range of prompts, making them more natural and engaging for users. LLMs can also learn from their interactions, improving their responses over time. This flexibility and adaptability make them ideal for tasks that require complex language understanding and generation.
From simple greetings, like “Hello”, to more complex questions, like “What are ProCogia’s top competencies?”, InfoIQ can handle it all. For simpler questions, its reasoning skills are enough. For the tough problems, it needs more information. That’s where InfoIQ’s other ingredient comes in: it digs deep into your website’s content to find the relevant pieces of what you need, adding flavor to the responses.
Building the Knowledge Base
Your website is a treasure trove of information filled with wikis, blogs, FAQs, images, documents, and more. However, it is not easy to make it accessible to an LLM. It first needs to be organized and structured.
InfoIQ will act as your digital librarian, regularly scanning your website, cataloging every page and document. Then InfoIQ transforms this raw data into a structured format that the LLM can understand. This process includes converting text, tables, and even images into a vectorized representation.
This structured knowledge base powers a Retrieval-Augmented Generation (RAG) system. Having a RAG coupled with the LLM means that the responses are grounded in your website’s content, ensuring that they are accurate and relevant to the user. If you are interested in learning more about how RAG can be a good ally to LLMs, please read through this blog: Unlocking RAG’s Potential.
Equipped with relevant content and powerful reasoning, InfoIQ is ready to give the perfect answer back to the user.
Conclusion
Ready to ditch frustration and embrace instant knowledge? Look at the bottom right corner of your screen, click on the green icon, and experience InfoIQ for yourself. It’s like having a personal chef to answer your recipe questions – but for any topic on your website! We believe in InfoIQ so much we use it ourselves – and the results are delicious (metaphorically speaking, of course).
InfoIQ is our secret ingredient to help transform your business and change your website interactions. Schedule a demo with us today to learn more about InfoIQ and begin your journey towards efficient, AI-driven customer engagement.
