"ProCogia helped one of its clients’ customer experience group identify the drivers of customer satisfaction." Jeff S. and Eric O.
The client wants to improve its overall customer satisfaction among its competitors and as part of this initiative, the client needed to have better insight into the drivers of satisfaction for claims customer. The key drivers would be used to identify relevant action items.
Overall Stat Index
ProCogia analyzed the customer survey data and identified the areas of opportunity to improve the overall customer experience. Next, the factors were prioritized to build an implementation plan, which led to additional $23M in revenues.